We currently allow for videos being downloaded in mp4 like so : During video processing please use output video format = mp4 and the playback url will be mp4 OR please enable generate mp4 url when choosing hls and get download_url from the json response via api or asset details page.
Update : The generated MP4 url for the HLS output is now readily available on asset details page. (Please watch at 2:05)
One is user-generated via choosing either mp4 output or mp4 access + HLS+DASH. Here is why choose :
MP4 Output : Playback url is needed in mp4 and video security is not priority , for backup
HLS+DASH with Mp4 : If we need download option on Gumlet video player , for backup
From our end for new videos only : We provide Original video download in mp4 . If for whatever reason original video download is not available we cant help you recover that original video but we can help you turn this functionality on, moving forward. Documentation here