Image crop parameters not working

Help & Support
1

Hello there, for some reason the image resize / crop parameters are not working for this image in particular.

Usually it works fine, but this one doesn’t seem to be:

https://lemoolah.gumlet.io/pages/construction-budgeting-knowledge-test-4060b053572f9f4.jpeg?crop=smart&h=200&w=360&mode=crop(image larger than 4 MB)

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2

Hey @Sean_Geng - Sorry to know that the image resize / crop parameters are not working for the specific image you’ve linked.

I’ve requested a member of our engineer team to help you with the issue. Expect a response in the next few hours. Thank you for your patience.

3

@Sean_Geng : Under the free plan, we have an input limit of 8192x8192 pixels. Any image higher than this limit will not be transformed. As you are on the Growth plan, please clear the cache from Gumlet dashboard, this must be the cached version when you were on the free plan.

https://lemoolah.gumlet.io/pages/construction-budgeting-knowledge-test-4060b053572f9f4.jpeg?crop=smart&h=200&w=360&mode=crop&v=2(image larger than 4 MB)

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