Issue with GCS as Video Source – Incorrect source_url Used

Help & Support
1

Hi Team,

I’m experiencing an issue when using Google Cloud Storage (GCS) as a video source on Gumlet. It seems that Gumlet is incorrectly setting the source_url when processing videos from GCS, which is causing repeated failures.

Setup Details:

  1. I have configured my GCS bucket and enabled Pub/Sub notifications as per the Gumlet Storage Webhooks documentation.
  2. When a video is uploaded to the GCS bucket, a Pub/Sub event is fired and sent to Gumlet.
  3. The asset gets created in Gumlet but with an incorrect source_url, leading to a failure.

Issue Observed:

  • From the Pub/Sub event payload, the correct URL for fetching the video may be the mediaLink field.
  • However, Gumlet seems to be setting the source_url using only the objectId, which is just the file name.
  • As a result, the asset creation fails with the following error:

json

CopyEdit

{
  "asset_id": "67bc4cb06ca0059a95b0da9d",
  "status": "errored",
  "input": {
    "title": "3195394-uhd_3840_2160_25fps",
    "source_url": "3195394-uhd_3840_2160_25fps.mp4"
  },
  "error": {
    "code": "ERR_ASSET_NOT_FOUND",
    "message": "We had trouble downloading the input video/audio file from the URL or path that is used. Please check the URL or path and try again."
  }
}

Expected Behavior:

  • Gumlet may uses the mediaLink from the Pub/Sub payload as the source_url, instead of just the objectId.
  • Example of the correct URL format:

json

CopyEdit

"mediaLink": "https://storage.googleapis.com/download/storage/v1/b/<my-bucket-name>/o/3195394-uhd_3840_2160_25fps.mp4?generation=1740393648222266&alt=media"
2

This should be resolved now. There was a whitespace in bucket name. We fixed it.