"Select this frame" Thumbnail problem?

Help & Support
1

No matter which part of the video I am at whenI click on the red “Select this frame” button, it defaults back to a specific image for the thumbnail.

Help?

2

Hi @raelyntan21

Can you share a screen recording of the issue with our team on chat support or support@gumlet.com?

I just check this at my end and it works fine.

3

Ok, I just sent a chat in!

4

I am having the same problem… is there a fix?

5

Hi @Tiffany_Thomas, can you share a screenshot of the issue for me to check? Also, it’s quicker to fix issues with the chat support.