Subject: Unable to connect Gumlet to Claude: “Authentication failed” (ref ofid_9d9b9d2af313d254)
Hello Gumlet Support,
I am unable to connect my Gumlet account to Claude (Anthropic’s AI assistant) through its Gumlet connector. Every request fails with the error “Authentication failed”.
What I am seeing:
- Error message: “Authentication failed”
- Reference ID shown with the error: ofid_9d9b9d2af313d254
- It happens on every call, including the simplest one (fetching my user/account details), so it looks like the connection itself is not being authorized rather than a problem with a specific request.
What I have already tried:
- Disconnected and reconnected the Gumlet connector in Claude’s Connectors settings, several times.
- Confirmed I can log in normally at dash.gumlet.com with the same account.
- Tried again after reconnecting; the same error returns.
My account details:
- Workspace ID: 6acd27d209415d7349bd1269 (I also have a workspace with ID 6acd296ecebd948cdd300d63)
- Registered email: [your Gumlet account email]
- Plan: [your plan]
My questions:
- Does my account/plan have API access enabled, and does my user role have permission to use the API?
- Is there any problem on Gumlet’s side with the login/OAuth or API at the moment? Can you check the logs for the reference ID above?
- Is the connector at https://mcp.gumlet.com/mcp/v1 supported for my account, and is there any extra step I need to do (for example, generating or enabling an API key or token)?
I want to use the connector to view my video library and workspace data. Please let me know what I should fix or whether you need anything else from me.
Thank you,
Ashutosh