Whitelist Refererres not working

Clicky · January 27, 2025, 4:42am

Hi there,

I’m a creator and my paid for Patreon only content has been Illegally distributed through public sites. So I’m in the market for a video hosting site that only allows video URL’s to be played from a specific referrer. In this case Patreon’s URL, if the link is clicked anywhere else, the video simply would not play.

I’ve been playing around with the Whitelist Referrers for a couple of hours now and it just doesn’t seem to work as intended. I’ve added the URL patreon.com as well as other variations to this (https://www.patreon.com) but the video will never play and would say that the request is coming from a restricted domain.

Please help on this issue or if there’s a different method I should try

HLS + Dash option is selected

Thank you!

akbansa · January 27, 2025, 5:11am

Hi @Clicky

Thanks for sharing the details. We checked the Patreon platform embed functionality. If you use whitelist referrers in your video security settings, add cdn.embedly.com along with www.patreon.com domain in the settings.

Check this:

Just so you know, all websites/apps that use embedly integration to parse Embed data, can play these secure videos.

Let me know if you have more questions.

Clicky · January 27, 2025, 5:26am

Hi,

Thank you for your help!

So there’s nothing really I can do about this? Despite only allowing Patreon to access the link it’s still possible for other websites to use the link and play the video.

akbansa · January 27, 2025, 5:29am

If other websites use Embedly SDK/plugin to show Embed. Patreon uses Embedly.

It’s like an iframe inside another iframe.

Clicky · January 27, 2025, 5:31am

I see thank you. I have changed the whitelist to “www.patreon.com,cdn.embedly.com” And that still doesn’t work and I’m getting the " Sorry, the domain you are trying to access this video from is not authorized.

(Request ID: 6796f1009adc85447fc70e1b)" Error text again, when trying to open the link. Any help?

akbansa · January 27, 2025, 5:59am

Can you invite me anshul@gumlet.com and share the post URL so that I can check?

Sometime, it may take 10-15 minutes to see the updates.

Clicky · January 27, 2025, 6:03am

Hi,

I don’t think It allows me to invite people as it’s out of my membership plan.

akbansa · January 27, 2025, 6:49am

You can try a different video from the same collection to confirm the changes you made. Anyway, the cache time has passed for the settings you updated. The current video shall be playable. You can re-embed the same video again

Clicky · January 27, 2025, 7:22am

Hi - Does this not work with the URL share? As that’s what I’ve been using. Not embedding

Clicky · January 27, 2025, 7:29am

Or is there a way to Blacklist a referrer/URL from accessing the video?

akbansa · January 27, 2025, 8:50am

Blacklisting is not possible.

I have added the restrictions here - https://www.patreon.com/posts/checking-videos-120860248 and it works. And it does not play on the standalone page even - Video page

Clicky · January 27, 2025, 9:20am

Hi - Perfect thanks! I think I was handling it wrong. As I usually send it as a URL link to the Gumlet video site, and not just to uploading the embed file to Patreon. I’ll give this method a try.

Clicky · February 9, 2025, 4:18am

Hi again!

I got to work and works great thank you.

Quick question though. Would you know of any way to have the video still be played when viewing from the Patreon app?

akbansa · February 10, 2025, 5:44am

The same method works. However, Patreon doesn’t support opening the video inside the app but they open it inside a webview.

Clicky · February 13, 2025, 6:21am

Hi - It was working but now it’s not anymore. It used to be some videos you would be able to play it on Patreon, and some didn’t. Now it’s not even working for videos that worked before.

Instead of making a video post, putting the share URL in the video section, and have it play on Patreon. Now it instead takes you to the file URL and doesn’t let you watch it on the Patreon site. Are you able to help? I’m not sure if I’ve changed anything with the settings.

Clicky · February 13, 2025, 6:56am

It’s odd and I must be doing something wrong. Can you please tell me the bitrate and the file details for the video you used?

akbansa · February 13, 2025, 11:33am

Hi, I just used the Video Preview page link in the embed section.

akbansa · February 13, 2025, 11:34am

I don’t think bitrate, size and quality matters. If the video is ready on Gumlet, it just play.

Clicky · February 13, 2025, 11:46am

Hi,

Thanks for your response. Where’s the Embed video URL section?

I only get this section when making a video post

akbansa · February 13, 2025, 2:03pm

Yes, in this put the video preview URL. Like I shared above.